FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship to all 50 states within the U.S., including Alaska and Hawaii. We also ship to military bases (APO/FPO/DPO addresses).
How long does shipping take?
Order processing takes approximately 5 business days. Shipping time varies based on the speed selected at checkout. Once your order is processed, you'll receive a tracking number to monitor its progress.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. Use this number to track your order's progress and get real-time updates on its delivery status.
Returns
How do I return an item?
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@backtobasicskids.com with your order number and a photo of the item’s condition.
Returns and exchanges are not accepted, however, we address any concerns on a case-by-case basis and will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at hello@backtobasicskids.com.
Can I exchange for a different item?
Returns and exchanges are not accepted, however, we address any concerns on a case-by-case basis and will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at hello@backtobasicskids.com.
General
What ages can play with Wonder Discs?
Wonder Discs are designed for children ages 3 and up. They’re perfect for preschoolers, elementary-aged kids, and even older children who enjoy creative and interactive play. Adults can also join in the fun, making Wonder Discs a great activity for all ages!
How is the Super Wonder Disc different?
The Super Wonder Disc is a larger, 7" version of the original, with even more objects to discover inside! Its bigger size and additional items make it an extra engaging and fun experience for kids and adults alike.
How can I save on Wonder Discs?
Sign up for our emails to receive exclusive promotions, coupons, and updates on special offers. It’s the best way to stay in the loop and save on your favorite Wonder Discs!
Where can I get in touch with you?
You can reach us by email at hello@backtobasicskids.com or connect with us on Instagram at @backtobasicskids. We’re here to help and would love to hear from you!